Notice of Non-Discrimination

DISCRIMINATION IS AGAINST THE LAW!

Hendrick Provider Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

HendrickProvider Network does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Hendrick Provider Network provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats).

Hendrick Provider Network provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages.

If you need these services, contact Patient Relations at 325-670-3593.


If you believe that Hendrick Provider Network has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

    Grievance Coordinator
    301 Cypress, Suite 630
    Abilene, TX 79601
    Phone: 325-670-3595
    Fax: 325-670-5599
    HPNPatientRelations@HendrickHealth.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our grievance coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue SW
    Room 509F, HHH Building
    Washington, DC 20201
    1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 


Translated Resources

Click to view translated resources for individuals with limited English proficiency.